Returns & Refunds
Defects observed subsequent to the online purchase, should be notified to the Rocell Call Centre on 0766223344 within 48 hours from the time of receipt of the items through delivery. No returns shall be entertained if the defect is notified after the said time period.
Once the defect is duly notified, one of our customer support agents would immediately contact the customer and would arrange the said item/s to be collected from the customer and return to the nearest showroom.
The damaged item/s would be then inspected by one of our technical officers and are placement would be arranged depending on the availability of stocks. In the instance where a replacement cannot be made, a payment refund will be processed through the Head office and informed to the customer for collection of the cheque to the value of the refund.
If the item/s delivered are different to those that have been ordered, it should be immediately informed to the Rocell Call Centre and mentioned in the acknowledgement, in order to arrange an immediate replacement.